How support teams handle customer calls with voice AI.
Support teams answer customer calls with multilingual voice agents grounded in document libraries.
Customer Support
Document Intelligence
Speech
Challenge
Support teams handle high volumes of repetitive calls across languages, policies, and local procedures. Customers expect immediate answers and clear guidance on what they can ask, while support staff need accurate context before escalation.
Solution
Support teams use Mistral Speech to power voice agents that handle multilingual conversations grounded in document libraries, while Mistral Small generates follow-up suggestions from the live transcript so callers always know what they can ask next.
Result
Answers calls in multiple languages, grounded in document libraries.
