How banking teams automate request routing with AI workflows.
Banking teams resolve customer queries by classifying intent, retrieving knowledge, handling actions, and escalating to human agents with full context.
Agentic Workflows
Customer Support
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Challenge
Service and support teams field high volumes of repetitive requests, from account inquiries and card management to loan questions and transfers. Customers demand immediate answers, while the cases that genuinely need judgment wait behind them.
Solution
Banking teams use Mistral Workflows to classify each message with Mistral Small, then route it to knowledge retrieval with Mistral Embed, to web search with a Mistral agent, or to the appropriate action workflow. The workflow escalates to a human with full context when needed.
Result
Answers routine requests and escalates the rest with full context.
